Privacy Policy at WinRushGo Casino

1. General Provisions

1.1. WinRushGo (the “Website”) is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our services, why we collect it and how we handle it.

1.2. The Policy is agreed between you and the Website and forms an integral part of the Terms and Conditions. We recommend revisiting it from time to time.

1.3. The Website is operated by a company licensed by the Curaçao Gaming Authority to offer games of chance. Questions about the processing of your data can be sent to [email protected] or asked in live chat.

2. Information We Collect

2.1. Personal information means any data that allows an individual to be identified: first and last name, date of birth, home or other physical address, e-mail, phone number and similar details. You may be asked to provide it when you visit the Website, register an account or use our services.

2.2. The data we collect may include contact and billing details, transaction history, site preferences and feedback about our services.

2.3. When you interact with the Website, our servers keep an activity log with administrative and traffic data: IP address, date and time of access, pages visited, interface language, browser type and software error reports. This information is needed to run the service and maintain its quality.

2.4. We do not collect personal information about you without your knowledge.

3. How the Data Is Collected

3.1. Part of the data is collected automatically as described above, and part of it comes from you directly through forms, communications and interactions on the Website.

3.2. We may also receive information from online vendors and service providers, as well as from customer lists lawfully obtained from third parties.

3.3. We engage third-party providers for technical support, transaction processing and account maintenance. We have access to the data you provide to such providers and use it in accordance with this Policy. Our agreements with them include obligations to protect your privacy.

4. How We Use Your Information

4.1. Personal data is used to provide the services, support players, run security checks and identity verification, process transactions, arrange participation in third-party promotions and meet business requirements related to the operation of the Website.

4.2. We may share your data with carefully selected partners, including parties that have data sharing arrangements with them.

4.3. Unless you have opted out of promotional messages, your data may be used to send offers and information about our products and services, as well as about the products and services of our partners.

4.4. From time to time we may invite you to take part in surveys or contests. Participation is voluntary, and you decide what information to disclose. By accepting a prize you consent to the use of your name for advertising purposes without additional compensation, unless this is prohibited by law.

5. Disclosure to Third Parties

5.1. We may disclose personal data if required by law or where we believe in good faith that this is necessary in order to comply with a legal process, protect our rights and property, or protect the personal safety of users and the public.

5.2. If we determine that you have cheated or attempted to defraud us or other players — including game manipulation, payment fraud, use of stolen cards, chargebacks or money laundering — we reserve the right to pass this information, together with your identity, to other gaming operators, banks, card companies, relevant agencies and authorities.

5.3. For research into the prevention of gambling addiction, data may be anonymised and transferred to the relevant institutions.

6. Your Rights and Access to Data

6.1. You can opt out of promotional communications in your account settings, through the unsubscribe link in our e-mails or by contacting customer support.

6.2. You may also contact us to confirm the accuracy of the data we hold, to update it, or to raise a complaint about how we use it. On request we will correct the information where the need for the change is justified, or mark it as not to be used for marketing.

6.3. Nothing in this Policy prevents us from retaining personal data where we are obliged to do so by law.

6.4. You also have the right to lodge a complaint about the processing of your data with a supervisory authority, in particular in the country of your residence, place of work or the place where the alleged infringement occurred.

7. Cookies and Similar Technologies

7.1. When you use the Website, information may be stored on your device in the form of cookies — small text files that record your preferences. Similar technologies built into browsers work in the same way. They cannot access other data on your device and are used only to track how our services are used.

7.2. Cookies help us monitor traffic, improve the service, make navigation more convenient and show more relevant advertising.

Strictly necessary cookies

These allow you to move around the Website and use its features, including access to secure areas and financial transactions. Without them the site cannot work correctly.

Registration cookies

These store the information collected during registration, let us recognise you as a customer and provide the services you request. They also help us understand your interests and improve your visits.

Session cookies

These are assigned only for the duration of a single visit, speed up navigation and let us show registered players more relevant information. They are deleted automatically when the browser is closed.

Persistent cookies

These remain on the device for the period set for each cookie and remember your settings between visits.

Analytical cookies

These let us count visitors and see how the services are used. The data helps us improve the Website, for example by making the information you are looking for easier to find.

Managing cookies

You may accept or decline cookies. Most browsers accept them automatically, but the settings can be changed: the Help section of the browser explains how to block new cookies, receive a notification about them or disable them altogether. The same section covers clearing local storage. If you decline cookies, some interactive features of the Website may become unavailable.

8. Payment Providers

8.1. Playing for real money involves transferring funds to and from your account. Such transactions may be processed through third-party electronic payment systems.

8.2. By accepting this Policy you consent to the transfer of the data needed to process a payment, including, where necessary, transfer outside your country. Our arrangements with payment systems include privacy protection obligations.

9. Security Reviews

9.1. We may conduct a security review at any time to validate your registration data and to check your use of the services and your transactions for breaches of the Terms and Conditions or of applicable law.

9.2. By using the services you authorise us to use your data and disclose it to third parties for verification purposes, including, where necessary, transfer outside your country. A review may include checks against third-party databases. To make it possible, you agree to provide the documents and information we request.

10. Data Security

10.1. Data received directly from you is stored in an encrypted, password-protected database inside a protected network behind firewalls. Connections to the Website are secured with modern encryption protocols.

10.2. We also take steps to ensure that our subsidiaries, agents, affiliates and suppliers apply adequate security measures.

11. Protection of Minors

11.1. The services are not intended for persons under eighteen (18) years of age, or under the legal age of their jurisdiction. By providing information through the Website, a person confirms that they meet this requirement.

11.2. We work to detect attempts by minors to access the services, which may involve a security review. If we find that a minor has submitted personal data, we do not accept it and remove it from our records.

12. International Transfers

12.1. Data may be stored and processed in any country where we, our affiliates, suppliers or agents maintain facilities. By using the services you consent to the transfer of information outside your country, including to jurisdictions whose privacy laws may be assessed differently.

12.2. Regardless of location, our agents, affiliates and suppliers are required to follow our privacy standards.

13. Third-Party Websites

13.1. The Website may contain links to external resources that are beyond our control and are not covered by this Policy. Their operators may collect data and process it under their own rules, which may differ from ours.

13.2. We are not responsible for the operation of such sites, for possible errors on them or for the data they collect. The same applies to information gathered by third parties administering an affiliate or any other programme.

14. Legal Disclaimer

14.1. The services are provided on an “AS IS” and “AS AVAILABLE” basis. We are not responsible for events beyond our direct control.

14.2. Given the complexity and constant development of technology, we cannot guarantee error-free performance in relation to the privacy of your data and are not liable for indirect, incidental, consequential or punitive damages connected with the use or disclosure of such data.

15.1. Using the services means you agree to this Privacy Policy. It is the complete and exclusive version and replaces all earlier ones, and should be read together with the Terms and Conditions and any additional rules published on the Website.

15.2. We may amend the Policy from time to time and will notify you by publishing the updated text on the Website. Continued use of the services after the changes means you accept them.

16. Restrictions of Game Providers

16.1. Individual game providers apply their own territorial restrictions, which may be stricter than ours. Games from such providers are unavailable to players from the relevant countries, even where an account has already been opened.

16.2. The restrictions are applied automatically when the game catalogue is loaded, and the current list of available titles depends on the country from which the Website is accessed.