Terms and Conditions at WinRushGo Casino
1. General Provisions
1.1. By visiting, using or registering an account on WinRushGo (the “Website”), including any sub-domain or mobile version, you accept these Terms and Conditions together with the Privacy Policy and the Cookies Policy. If you do not agree with them, please do not use the Website.
1.2. The Terms may be updated at any time, including to meet legal or regulatory requirements. The current version is always published on the Website, and continued use after an update means you accept it.
1.3. The Website is operated by a company licensed by the Curaçao Gaming Authority to offer games of chance. Payments are handled through an authorised billing agent. The support team can be reached at [email protected] and through live chat.
1.4. “Games” means casino slots, live dealer tables, card games, sports betting and any other products available on the Website. The range of Games may be extended or reduced at our discretion.
2. Account and Eligibility
2.1. Registration is open to persons aged 18 or over, or older where the law of your country sets a higher age. Checking whether online gambling is permitted in your jurisdiction is your responsibility.
2.2. Players from a number of restricted countries and territories cannot open an account or use our services. The current list is applied automatically during registration and may be revised at our discretion.
2.3. When registering you provide contact details, a username, a password and your legal name. The information must be accurate and kept up to date; corrections are made through customer support. Login details are confidential, and two-factor authentication is available as extra protection.
2.4. One account per player, household, device and IP address is allowed. Shared access must be reported to us in advance. Duplicate accounts may be blocked, with bets, bonuses and accrued winnings voided.
2.5. An account cannot be sold, transferred, pledged or given to another person, including any balance, winnings or related claims attached to it.
2.6. Employees and former employees of our service providers, affiliated persons and their family members may not register accounts or take part in promotions.
2.7. If verification is not completed within the period we indicate, or if an account stays inactive for a long time, we may close it or apply a maintenance fee to the remaining balance in line with the rules published on the Website.
2.8. By registering you confirm that you play in your own name and for entertainment, that the deposited funds are of legal origin, that you accept the risk of losing them, and that you are responsible for any taxes payable in your jurisdiction.
3. Deposits
3.1. Deposits can be made with the payment methods shown in the Cashier: bank cards, e-wallets, bank transfers and other options available in your region. Cash and cheques are not accepted, and the choice of methods may differ from country to country.
3.2. Payments made in a currency other than your account currency are converted at the current exchange rate, and any conversion costs are covered by the player.
3.3. Third-party deposits are prohibited. Funds must come from an account, wallet or card registered in your own name, otherwise the winnings are forfeited and the deposit returns to its rightful owner.
3.4. To prevent money laundering, a deposit has to be wagered before a payout can be requested. Verification documents may also be requested at the deposit stage.
3.5. We do not provide credit. By making a deposit you confirm that the payment is authorised and that you will not initiate a chargeback.
4. Withdrawals and Payouts
4.1. Before the first payout you pass verification: an identity document, proof of address, images of the payment card with the sensitive digits hidden and proof of ownership of any other method used. Additional checks may apply depending on the payment channel.
4.2. Payouts are sent to the method used for the deposit. Bonus funds and funds stuck in an interrupted round cannot be withdrawn.
4.3. Minimum and maximum amounts, the number of simultaneous requests and processing times depend on the payment method, the account status and the player’s activity. Current values are displayed in the Cashier at the moment of the request.
4.4. Standard requests are processed within a few banking days. The period may be longer during additional checks, on public holidays or when the provider needs to confirm the legitimacy of the winnings.
4.5. Large wins may be paid in instalments in line with the payout policy published on the Website. Progressive jackpots are always paid in full.
4.6. A cancelled withdrawal returns the funds to the balance, and we are not responsible for them being lost in further gameplay. Winnings credited by mistake are deducted from the account, and if they have already been withdrawn they constitute a debt owed to us.
5. Bonuses and Wagering
5.1. Each promotion comes with its own terms in addition to these Terms. Taking part in a promotion means accepting both. Where a promotion has no separate terms, these Terms apply.
5.2. A bonus is credited to the bonus balance and moves to the main balance only after the wagering requirement is met. Until then, winnings from bonus funds are not available for withdrawal.
5.3. Wagering requirements, contribution rates of individual games and the lifetime of a bonus are set out in the terms of the specific offer. Slots normally contribute in full, while table games, card games and roulette contribute partially or not at all. These conditions may be revised, so the current values are worth checking before activating an offer.
5.4. A payout can be requested before the wagering is completed, but the bonus money and the winnings derived from it are then written off. A bonus can also be cancelled at any moment through customer support.
5.5. Free spins winnings are converted into bonus money and are subject to the same wagering rules.
5.6. Bonus abuse — including low-risk betting patterns and returning to a game with accumulated features after the wagering has been zeroed out — leads to the cancellation of bonuses and winnings and may lead to the account being blocked.
6. Lucky Box and Wheel of Fortune
6.1. The Lucky Box is a chest with random prizes that is opened with real funds or with coins, the internal currency of the platform. Coins are not withdrawable and are used to access certain features. The cost of an opening is shown before confirmation.
6.2. Prizes are credited automatically: coins arrive instantly, free spins and bonus money have their own validity and wagering periods, and deposit bonuses are activated with the next deposit. Physical prizes are paid in monetary equivalent after identity and address verification.
6.3. Free Lucky Boxes and Wheel of Fortune spins expire if they are not used within the indicated period.
6.4. Prize contents are determined by a random algorithm, the probabilities are not disclosed and results are final. The feature is available to players aged 18 and over and may be adjusted, suspended or disabled at our discretion.
7. Sports Betting
7.1. Bets are accepted on the events listed on the Website and settled under the rules of the relevant sport. You cannot stake more than the account balance, and a confirmed bet cannot be changed or cancelled by the player.
7.2. A bet may be voided in cases such as an obvious error in the odds, the wording or the start time of an event, attempts to bypass payout limits through duplicate bets or multiple accounts, use of insider information, participation of the bettor in the event, or a technical failure on the Website.
7.3. Markets are settled on the regular duration of an event unless the market description states otherwise. Extra time and penalty shootouts count only where this is specified in the market.
7.4. If an event is postponed, bets stay open for the period set by the settlement rules of that sport. When the event is not resumed, the markets already decided are settled and the remaining stakes are returned.
7.5. Bets placed by bookmakers, betting agents, participants of an event or on their instruction are prohibited, as are arbitrage and value betting. Violations lead to voided bets, forfeited funds and closure of the account.
8. Fair Play and Security
8.1. We may void bets and transactions where the outcome of an event could be influenced by the player or connected persons, where the rules of the Website are being circumvented, where criminal activity is involved, or where a bet was accepted because of a technical or human error.
8.2. Collusion, chip dumping, soft playing and the use of bots or any software or hardware giving an unfair advantage lead to the account being blocked and the balance forfeited, deposits included. Gameplay is monitored both manually and automatically.
8.3. Suspected money laundering, fraud or other unlawful activity may be reported to regulators, law enforcement, banks and card companies.
8.4. When an account is closed or suspended, we may also close future accounts opened by the same person, device, address, wallet or card.
9. Technical Failures
9.1. We are not liable for downtime, server disruptions, lags, data loss or connection failures. In the event of a system malfunction all wagers on the affected rounds are void.
9.2. If a round starts but is not completed because of a failure, the stake and any accrued credit are returned to the account or paid out in another approved way.
9.3. Games are consumed instantly during play, so a completed round cannot be refunded or cancelled. Where a refund is possible, the request is reviewed within the period stated on the Website.
10. Complaints
10.1. A complaint should be submitted within the period set by our complaints procedure, counted from the date of the incident or the disputed transaction. The first step is customer support by e-mail or live chat.
10.2. If the issue is not resolved, it can be escalated as a formal complaint with your full name, registered e-mail, username, the dates involved, a description of the problem and any supporting documents. Responsible gaming requests, including self-exclusion, are handled as a priority.
10.3. If you disagree with the outcome, the case can be referred free of charge to an independent Alternative Dispute Resolution provider. Complaint records are stored and reported to the regulator in line with licence requirements.
11. Account Closure
11.1. To close an account, settle any open bets and contact customer support. An account cannot be closed while a payout request is pending or funds remain on the balance. If the closure is connected with gambling addiction, please let us know.
11.2. We may close an account and return the available balance, less applicable charges, without stating a reason. A payout may be refused in case of fraud, with the account suspended.
12. Chat, Data and Responsible Gaming
12.1. The chat is moderated and logged. Offensive, discriminatory, defamatory or advertising messages, as well as collusion through chat, lead to loss of chat access or termination of the account.
12.2. Personal data is processed under applicable data protection law and the Privacy Policy. Deposit limits, time-outs, self-exclusion and other protection tools are described in the Responsible Gaming Policy.
13. Intellectual Property and Applicable Law
13.1. The WinRushGo trademark, logo, texts, graphics, code and page structure belong to us. Copying, transmitting or storing any part of the Website without written consent is prohibited, as is the use of automated tools to monitor its pages.
13.2. https://winrushgocasino.com is the official address of the Website. Any other use of this URL on third-party platforms requires our written consent.
13.3. If a provision of the Terms is found unenforceable, it is severed and the rest stay in force. Where language versions differ, the English one prevails. The Terms are governed by the law of the licensing jurisdiction, and disputes are resolved by its courts and applicable arbitration rules.
