Responsible Gaming at WinRushGo Casino
1. General Provisions
1.1. Please read this information carefully — it is written for your own protection.
1.2. WinRushGo (the “Website”, the “Service”) is operated by a company licensed by the Curaçao Gaming Authority to offer games of chance. Support is available at [email protected] at any time and free of charge.
1.3. This document is read together with the Terms and Conditions, the Privacy Policy and the AML/KYC Policy. Words with a capital letter have the meaning given to them in the Terms and Conditions: an Account is your personal account on the Website, the Service is the Website itself, and “you” means the person or legal entity using it.
2. What Responsible Gambling Means
2.1. For most players gambling is entertainment and excitement. For a small share of players it turns into a problem: compulsive gambling has been recognised by medicine as a serious illness for many years.
2.2. Responsible gambling is a set of measures through which an operator reduces the risk of such consequences and reacts when the first signs appear.
2.3. The strongest tool here is awareness. When a player understands the risks and keeps control over time and money, gambling stays what it should be — a way to spend free time.
3. Signs Worth Paying Attention To
3.1. A problem rarely starts suddenly. It is worth stopping and reassessing your play if you recognise yourself in any of the following:
- you play longer than you planned and lose track of time;
- you try to win back a loss immediately and increase your stakes to do it;
- you gamble with money set aside for other purposes or borrow to keep playing;
- you hide the amount of time and money spent on gambling from people close to you;
- gambling has replaced work, studies, sleep or other hobbies;
- you feel irritation or anxiety when you cannot play.
3.2. If several of these points apply to you, take a break and contact our support team or a specialised organisation.
4. Rules That Keep Gambling Under Control
4.1. Set a deposit limit for yourself. Decide in advance how much you can spend without harming your budget, and play only with money meant for entertainment.
4.2. Do not chase losses. Attempting to win back at any cost is the shortest path to a bigger loss. Gambling is not a way to earn.
4.3. Set a time limit and stick to it. Gambling should stay in balance with your other interests, not replace them.
4.4. Do not play when stressed, depressed, under pressure, or under the influence of alcohol, medication or other substances.
4.5. Take breaks. Tiredness and loss of concentration are a signal to stop the session, not to continue it.
4.6. Keep one account only. A single account makes it far easier to see how much time and money the game actually takes.
5. Player Protection Tools
5.1. On request, our support team can set limits on your account: a cap on deposits over a chosen period, a cap on stakes, or a limit on session length.
5.2. A short-term time-out is available if you want to step away from playing without closing your account. Access is restored automatically once the period ends.
5.3. Tightening a limit takes effect immediately. Relaxing or removing one takes effect only after a cooling-off period, so that a decision made in the heat of the moment does not work against you.
5.4. Your account history on the Website shows deposits, withdrawals and bets — this is the simplest way to see the real picture of your play instead of relying on memory.
6. Protection of Minors
6.1. The Service is available only to persons aged 18 or over, or older where the law of their country requires it.
6.2. Keep your login details out of reach of minors, and do not save passwords in a browser used by children.
6.3. If a computer is shared with a child, we recommend installing parental control or content filtering software. Such tools block access to gambling sites at the device level and are more reliable than any restriction on the operator’s side.
6.4. An attempt by a minor to register triggers a security check. Data submitted by a minor is not accepted and is removed from our records.
7. Self-Exclusion
7.1. Self-exclusion means that you close your own access to gambling by your own decision. It is the right step if you have been diagnosed with a gambling addiction or simply want to stay away from playing for any other reason.
7.2. To activate it, write to [email protected] and state the period you want. The team will confirm the term available on your account and explain the remaining steps.
7.3. Self-exclusion cannot be lifted before the chosen period ends. This is not a technical restriction but the point of the measure: protection only works when the decision cannot be reversed in a moment of weakness.
7.4. During self-exclusion you may not open a new account. Any attempt to do so breaches the Terms and Conditions and may lead to a permanent ban of the original account and forfeiture of its balance.
7.5. While the exclusion is in force, we stop sending you promotional messages and offers.
8. Where to Get Help
8.1. Our support team works by e-mail and live chat around the clock and does not disclose any information about you to third parties without your consent.
8.2. Independent organisations such as BeGambleAware, GamCare and Gamblers Anonymous provide free self-assessment tests, consultations and support groups. Contacting them is confidential and does not require you to give your name.
8.3. If gambling has started to affect your finances, work or relationships, do not wait for the situation to sort itself out. Ask support for a limit or a self-exclusion — it takes a couple of minutes and returns control to you.
